Frequently Asked Questions
1 What is the purpose of Kwantor Sign?
2 What will I get when using this service?
Kwantor Sign will orchestrate the signing flow with all parties for you. After all signers have signed the document, you will receive your signed document per mail and a sign transaction receipt. These files leverage digital certification and encryption techniques that guarantee Advanced Electronic Signature compliance. You can save these documents for proof.
3 How does the signing process work?
4 Do I need to set up an account to use Kwantor Sign?
No. Kwantor Sign can be used on demand, without setting up an account.
5 What is the cost for using Kwantor Sign?
The cost of this service is calculated based on the number of signers for a document. We charge EUR 2.88 ex Dutch VAT (21%) per signer.
6 Do I need to pay a monthly fee?
No. You only pay for using Kwantor Sign once, for the number of signers you choose.
7 How does the payment process work?
After uploading your document and providing the names and email addresses of all signers, you will see the amount that we will charge once for using our service. If you want to continue, you can click the button Pay & Sign, which will initiate the payment process. We are integrated with a third-party payment provider that handles this process. After a successful payment, you will be redirected to the signing flow.
8 What happens when a party rejects signing the document?
If a party decides to reject to sign the document, the sign transaction will be aborted. All signers will be notified about this.
9 Will my payment be refunded if someone rejects to sign the document?
No, payments are non-refundable if one of the signers rejects to sign the document.
10 Is my document secure during this process?
Yes, we use secure, encrypted connections for all document transfers and maintain a high standard of data protection.
11 I didn't receive a confirmation email after signing the document. What should I do?
Please check your spam folder as sometimes emails can end up there. If you still didn't receive a confirmation email, contact our support team for assistance.
12 What if a signer did not receive the email to sign the document?
First, ask the signer to check their spam folder. If they still cannot find the email, please contact our support team.
13 How will I know when the document has been signed?
You will receive a copy of the signed document via email for each party that has signed. Furthermore, as the initiator you will receive status updates when other signers have signed or rejected.
14 Do all signers receive a copy of the signed document?
Yes, each party will receive a copy of their signed document and a sign transaction receipt. You as the initiator will receive a copy of these documents for each signer.
15 What happens if a signer does not sign the document?
If a signer does not sign the document, their status will remain labelled Open. The document will remain available for signing for a maximum of 30 days after initiating the signing process.
16 Can I remove a signer after the process has started?
No, once the signing process has started, you cannot remove a signer. Please ensure the signer list is final before starting the process.
17 Can I change the email address of a signer once the document is sent for signing?
No, the email address of a signer cannot be changed once the document has been sent for signing. Please ensure all information is accurate before initiating the signing process.
18 Do all signers need to sign the document at the same time?
No, signers do not need to sign the document at the same time. They can sign the document at their convenience within the provided time frame.
19 I've lost my internet connection in the middle of signing the document. Will my progress be saved?
Your signature is saved as soon as you complete it. However, if you were in the process of signing and hadn't completed it, you would need to restart the signing process. You can do this by clicking on the link again that you received by mail.
20 Can I add more signees after the process has started?
No, once the signing process has started, you cannot add more signees. Please make sure to include all necessary signees before initiating the process.
21 I am having trouble uploading my document. What can I do?
Please ensure that your document is not larger than 25MB. Also make sure the document is in PDF format and that it is not password protected. If you continue to experience difficulties, contact our support team for assistance.
22 What forms of payment do you accept?
We accept payment through a variety of online banking systems. You simply need to scan the QR code provided with your banking app to complete payment.
23 What happens if my payment fails?
If your payment fails, please retry the process. If it continues to fail, please get in touch with your bank for assistance. The signing process can only start after successful payment.
24 Can I get a refund if a signer does not sign the document?
As stated in our terms and conditions, once the signing process has started, the fees for the service are non-refundable, regardless of whether all signers complete their signatures.
25 Can I sign a document if I don't have a banking app to make the payment?
Currently, our only method of payment is through banking app.
26 Can I get a receipt for my payment?
Yes, a receipt is automatically generated and sent to your email address once payment is confirmed.
27 Are electronic signatures created through this webapp legally binding?
Yes, electronic signatures obtained through our platform are legally binding in most countries. However, for specific legal advice, you should consult with a legal expert in your jurisdiction.
28 Can I use the webapp for official documents like contracts and agreements?
Yes, our webapp is designed to facilitate the signing of all kinds of documents, including official documents like contracts and agreements.
29 Can I use this service for international transactions?
Yes, our Kwantor Sign can be used from anywhere in the world, and signees can also be located anywhere. Please note, however, that the legal validity of electronic signatures may vary by country, so we recommend consulting with a local legal expert if necessary.
30 How can I contact support if I need help?
You can reach our support team through the 'Support' page on our website. We aim to respond to all queries within 24 hours.
31 How can I provide feedback about the webapp?
We appreciate and encourage user feedback. Please contact us at support to share your experience and suggestions.
If you have any questions about Kwantor Sign, you can contact us at firstname.lastname@example.org, or reach out to us via chat. Please note that our chat support is available on a best-effort basis.
Kwantor Sign is the on demand Advanced Electronic Signature app of Kwantor. We create awesome apps for entrepreneurs and professionals.
Tax identification number: NL004669591B71
Registration number: 88884376